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Translation Required: More vulnerable residents to be offered support by the council

Translation Required: Swansea Council is standing-by to provide support to more people who are being advised by the Chief Medical Officer (CMO) for Wales to shield themselves for 12 weeks from coronavirus.

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The advice follows a decision to broaden the categories for shielding to reflect those of England and Scotland. It means a further 13,000 people in Wales will receive the letter.

The letter from the Chief Medical Officer will outline the steps individuals should take to protect themselves further, including asking friends and family to assist them in getting essentials like food and medication delivered to their home.

Also included in the letter for those living in Swansea are details of how to access the help and support available from the council for those who do not have friends, relatives, neighbours or voluntary organisations to assist them.

There is lots of information on support networks on the council website at

People can also contact the council by email at and they will be referred to someone who can help and who will call back, during the opening hours of 9.30 to 4.30pm Monday to Friday.

Those without access to email can call the council's helpline directly on 01792 636363.

Swansea Council will also be writing to all those who have received the letter from the CMO to let them know that help is available for those who need it.

Council leader Rob Stewart said: "Well over 1,000 people in Swansea who were included in the initial group to receive letters advising them to shield have already received help and support from the council.

"I would urge anyone who receives one of these letter to follow the advice and rest assured we are ready to assist those in the expanded group in these challenging times."

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